LATEST DELIVERY UPDATE - 15th February 2021
Our team is working hard to get your order out as quickly and safely as possible but please bear with us as delivery times may take longer than usual.
Our couriers are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. We kindly ask that you allow an extra 7 working days for your order to arrive.
We aim to dispatch all orders within 1-2 working days. Please see below for estimated delivery times.
UK (England, Scotland, Wales & Northern Ireland):
Free for a limited time only. Ends 01/04/2021. Usually £3.95 via Royal Mail Tracked (3-5 day working days from dispatch)
£5.95 via DPD Next Day Tracked. Order before 2pm Monday-Friday for next day delivery (excludes English Bank Holidays). Orders placed on Friday after 2pm, or on Saturday or Sunday will arrive Tuesday)
Europe (Channel Islands, Eire and Europe):
£15.00 via DPD Premium Tracked + Signed (48 HR)
£18.50 via DHL Premium Tracked + Signed (48HR)
Rest of the World:
£25.00 via DHL (delivery time country dependent)
please note that estimated delivery times are a guide only, as delays can sometimes occur that are outside of our control, particularly at busy times, such as Christmas.
Customs Charges & Checks: for orders shipped outside of the European Union, custom charges may be incurred. you will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs. We advise you to check with your local customs office before placing your order.
Please be aware that long delays may also occur as a result of customs checks or by international postal services. These are outside of our control. Our delivery times are, therefore, only to be used as a general guide.
Delivery Address & Delays: we will send your order to the delivery address that you have supplied on your order. Please ensure that these details are correct as we cannot be held responsible for an incorrect or incomplete address.
If your delivery is delayed by an event outside our control, such as a delay with the courier, then, where possible, we or our nominated courier will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
You may return unopened products to us within 14 days of receiving the goods. If you would like to return your products please return to:
Amie Customer Care,
SLG Brands, Studio 19,
The Brewery Quarter,
Unit H2, High Street,
GL50 3FF, UK
Please include your order number in all correspondence.
If your products are faulty, please contact us at firstname.lastname@example.org
For full terms & conditions click here